Q. How do I pay? What payment methods are available on Twinkle Age?
You can pay via PayPal as your first and most convenient payment method. Besides PayPal the second most common payment way is with credit card. We also accept Western Union but please contact us before ordering for western union payment instructions.
Q. After making a payment, can I change my billing or shipping information?
In case if you want to change your address or item color, size etc, please send us an email immediately or contact our Customer Service as soon as possible to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address or modify your item request. However, if the package has already been shipped out, then the shipping information will not be able to be changed while the package is in transit.
Q. How do I know if my payment is successful?
You will get an email confirming your order and payment which is an indication that your payment is successfully received. You can also visit our website and log into your account to check the order status at any time.
Q. Can I get an invoice of my purchase?
Purchase invoices can be provided on demand.
Q. How do you ship my order?
We usually ship by DHL or FedEx and sometimes with other carriers if case of remote areas.
Q. Do you provide a tracking number for orders shipped?
Of course, we only send tracked shipments. You will get an email notification of your shipment tracking along with a tracking link. You can also login to our website and go to order tracking page to check the status of your shipment.
Q. How long can I get my Item after placing an order? Delivery window?
We ship out the item within 24-48 hours after receiving payment. Normally your orders can be delivered within 7-12 working days.
Q. Help! I cannot track my order - it says invalid or tracking not found?
Sometimes shipping carrier assigns a transfer tracking no to a shipment depending on special circumstances. Please rest assured and check after 24-48 hours as generally it will be updated with your new tracking no. You can also contact our customer support for further information.
Q. What happens in case of delay or "lost" shipments?
We will keep you posted for any unpleasant incidence with your shipment. Most often we will solve the problem by negotiating with the shipping carrier. In case of delay please we request your kind patience as it can take some time to resolve the matter. For lost shipments, we will instantly send you a replacement and deal with shipping carrier our self.
Q. Who is responsible for custom duties / taxes?
Customs and taxes vary depending on country and it is buyer’s responsibility to deal with customs & taxes according to their local law. Most countries reward their citizens for taxes they pay and can be returned back after a set period of time. We as seller are not responsible for any tax / customs duty charged by your custom / tax department.
Q. How can I cancel my order?
You can inform us to cancel your order before it is dispatched from our warehouse, which is usually 24-48 hours after the cleared payment received. We will stop your shipment and cancel your order. We are unable to cancel your order if you notify us after the item is sent out.